Shipping policy

Shipping Policy

All orders ship from our location in Vancouver, BC, Canada.

Free Shipping

We offer free standard shipping on all orders over $99 CAD. No code needed — the discount applies automatically at checkout.

Shipping Rates

For orders under $99, standard shipping rates are calculated at checkout based on your location and order size.

Processing & Delivery Times

• Orders are typically processed within 1–2 business days.
• Standard delivery within Canada takes approximately 3–7 business days depending on your location.
• You will receive a tracking number by email once your order ships.

Where We Ship

We currently ship to addresses across Canada. At this time we do not offer local pickup — all orders are shipped.

Damaged or Lost Packages

If your package arrives damaged or goes missing, contact us at jliuhobbies@gmail.com with your order number and we will make it right — see our Refund Policy for details on free exchanges.

Contact Us

Questions about shipping? Email us at jliuhobbies@gmail.com and we will get back to you within 1–2 business days.